Warning for all Apple Mac Users

Apple have announced that there is a possible risk of electric shock when using a certain range of Apple wall plug adapters provided with various Mac and iOS devices. Whilst the incidence is low you should check your adapters as detailed in the link below.

Here is a link to a page on the Mac1 site that will assist you in checking if your Apple wall plug adapter may be affected by the warning. If you have one of these adapters please follow the link in the page for assistance in organising a replacement part for free.

Mac1 Apple wall plug adapter warning 

If you prefer you can go direct to an Apple page:

Apple AC Wall Plug Adapter Exchange Program

I have already been through the process myself on the Apple page and it was easy and painless once I had my serial number.




Recovering data from faulty hard disks

HighComm can help you recover your files, photos, etc from a faulty hard disk (Windows or Mac)!



Hard Disk failure and data loss

If you have owned a computer for any length of time then you have probably experienced data loss due to hard disk failure of some sort. Unfortunately like all technology, hard disks do break down occasionally. In fact hard disks are probably the most common type of computer failure due to how they work and because of the amount of work that they have to do.


Hard disks have a number of moving parts and are actually quite sensitive and delicate. They usually sit inside your computer and you really don’t notice them. But when they go wrong, oh boy, do they cause problems! Early indication of disk problems can be things like continuous noise from the disk (often due to disk “thrashing” where the operating system is having trouble reading from or writing to the disk) or system crashes and slow start ups.

So what can you do to avoid data loss? Well the obvious one is to make sure you have a reliable and regular backup regime! Other than that, basic maintenance like cleaning grills and fans on desktop PCs to avoid overheating which can cause damage to all the computer parts not just the hard disk.

Data recovery

So what do you do if your hard disk has failed, or appears to be failing?

First, do you have a recent backup? If not then run one straight away if you can. Then turn off your computer and do not turn it back on until you have spoken with a technician. If the disk is failing then running the PC can cause further damage to the disk and your data.

If you call us about the problem, then we will arrange to pick up your PC and take it back to our workshop. There we will remove the disk from your PC and attach it to a workshop PC and start the data recovery process.

This data recovery will take some time and we usually leave it running overnight. Once the data has been recovered then depending on the amount of data we can put it onto an external disk or some other media for you.


The Good News!

OK, in most instances we can recover most data from a failing disk. Even when machines won’t start due to disk problems we can often recover data.

Occasionally, due to major hardware issues we may not be able to recover any data at all.

If we are unable to recover any data and the disk is really sick then it is not necessarily the end of the world. If the data is critical and you cannot survive without it then there are experts in Sydney that can often recover some of the data. These companies specialise in data recovery and often work in clean rooms where they can dismantle the disk and do all sorts of clever things to recover some or all of your data. Of course these services are not cheap and you have to weigh up the cost against the value of the data to you.

And lastly, it is sometimes possible to recover data from thumb drives!


So if you have a faulty disk and need to recover the data from it, give us a call!