Microsoft dumps partner over telephone scam claims

If you haven’t read my earlier post about Windows Security phone scams then click here.

I have just come across this blog entry from Graham Cluley regarding Microsoft dumping a Gold Partner over a phone scam closely related to the type I mentioned in my earlier blog.

I have had a few clients who have been caught out by this scam, some have managed to get out unscathed, some haven’t. All this proves is that you cannot be too careful and you need to make sure your security is up to the job and up to date as well as making sure you have access to an expert to help you through these sorts of problems.

It’s just like with SPAM email, if you do not know who it is from, and are in the least bit suspicious, don’t open it, delete it! If you receive an unsolicited phone call telling you your computer is infected, don’t listen, hang up, or at least politely tell them you aren’t interested then hang up! Then call me!

I can check your PC to make sure it is not infected or help to remove any infections it may have.

Be vigilant, keep yourself informed and educated, keep your security systems up to date and make sure you have access to an expert you trust!

Keith

Online Data Backup

In an earlier post, “Online data Storage“, I tried to explain the difference between  Online Data Storage and Online Data Backup. I don’t think I did a particular job of it so I will try again here. I now have a much better understanding of the two so this attempt should be better!

Online Data Backup (ODB) involves creating a copy of your critical data on a server somewhere out there in “The Cloud”. The Cloud being the Internet (at least that is how I think of it). This copy of your data remains out there on someones secure servers until you remove it. You do not use this data in the day to day running of your business, it is there purely as an insurance policy against loss or corruption of the local data on your computer. [Read more…]

Smartphone security and data backup

With the continuing fall-out from the “News of the World” phone tapping scandal now is probably a good time to talk about security for your smartphone. If you have an iPhone, Nokia or HTC or any one of the other smartphones you should be treating access to this and it’s stored data the same as you would any computers you may own; in fact; taking into account the portability and size of your smartphone, you should be taking this security even more seriously!

Security on your smartphone goes far beyond having a PIN to access the phone, you need the equivalent of PC anti-virus & firewall software at least. And don’t forget about backing up the data on the phone!htc

There are numerous ways that “bad” people can access your phone. Obviously having physical access to it is one way and you may think that a PIN or password will fix this but remember passwords can be cracked. Also, don’t forget the media or memory card inserted into the little slot in the side or back that contains images, videos and other information. Of course your phone can also be remotely “hacked” as in the News of the World story where journalists were able to access a phone remotely and read the messages, etc stored on it.

[Read more…]

AppleMac support

I often get asked by various people if anyone in the Southern Highlands supports AppleMac. Well, the answer is  “Yes, we do”!

I have owned a MacBook for a few years now, my son has a MacBook Pro and I have a number of clients with iMacs. We also run Windows PCs and laptops at home so I have experience with integrating the two. As for adding them to your network and sharing resources with Windows PCs – no problem! These days Windows and Mac mostly play nice and don’t have so many of the old problems left lingering.

[Read more…]

HighComm computer repair and support services

Hi everyone,

As you are here you will already be aware that we have a new website! I am particularly excited about this as it is “all my own work” and although it is not perfect I am happy with the way it is going. I hope you like it too and the idea is that it will become a place you visit regularly to keep up-to-date with not only what we are doing at HighComm but what is also occurring out there in technology world!

For those of you who already know me you know I am not a geek or a nerd but just someone who understands more than is probably healthy about technology and computers in particular! I like to put this knowledge to use helping you to avoid the pitfalls, ripoffs and general confusion involved in owning and using computers and everything related to them. I am far from being an “expert” but I do use this stuff everyday and have done so for more years than I care to remember so I have a pretty good working knowledge. One of my main passions is helping you avoid investing in the wrong technology tools and paying too much for it! I will help you navigate the retail minefield when buying computers and try to explain how the industry tries to rope you into buying stuff you don’t need at inflated prices!
[Read more…]

The Cloud

A while ago I talked about Online Data Storage (ODS) and referred to Online Data Backup (ODB). In the time since that post I have been testing offerings of both and have a much better understanding of how they work and what benefits they can offer us. But before I get into that I need to explain “The Cloud”.

Firstly a quick explanation and a bit of terminology (sorry about the jargon but you only need a basic understanding of this). You will be hearing a lot more references in the future to something called “The Cloud”. Briefly, The Cloud has been around for a long time and refers to services offered online (on the Internet). In fact if you have been using Microsoft Exchange services online then you have been using The Cloud. These services include data storage & backup and also software applications such as word processing, spreadsheets, email, Customer Relationship Management (CRM) and even accounting. The provision of online software services is known as Software as a Service, or SaaS. You can even rent hardware services (Windows servers, etc).

[Read more…]

Mac Shield fake anti-virus

Hi everyone,

First of all, to coin a phrase from Douglas Adams:  “Don’t Panic!”.

As they say, there is a first time for everything and I have just had my first infected MacBook! Yes, that’s right, Macs can be infected even though a lot of people seem to think otherwise.

There is an infection going around called one of the following:

MacShield, MacDefender, MacProtector, MacGuard

[Read more…]

Mac Attack 2!

Well, is it a sign of the time?

Today a client dropped off a new iMac to replace yet another dead Windows PC. I have to transfer all the data across.

Tomorrow I go to another client to install an iMac and transfer the data across from the old Windows PC.

[Read more…]

Free Wi-Fi

Hi everyone,

One of the benefits of using a laptop is of course the portability, but of course these days we can’t afford to be ‘offline’ for any length of time. There are a number of options for staying online, smart-phones and mobile broadband are two, another is free wi-fi or hotspots dotted around the country. These allow you to connect to the Internet for free with your laptop or other devices (iPad, etc).

[Read more…]

Online Data Storage

I had an interesting discussion with a client today about computers, data storage and applications . It started as a discussion about online storage and backups and the idea of the “cloud” then moved on to online applications and moving entirely to the cloud. I won’t go into what the cloud is in this post, I’ll save that for later, but for now just think of it as “the internet”.

For a few weeks now I have been testing an offering called “Dropbox” which is an online storage system. I moved all of my business data to Dropbox so it is no longer stored on my desktop PC but is stored in the “cloud”. Dropbox offers 2GB of free storage for your data and offers plans for those with the need for more.
[Read more…]